My husband has made it very clear to our employees that the customers are always right. Except when they're lying.
How do we know if they're lying? Is their mouth moving? Ha ha.
Except it's not really funny because it's true.
How did we become so jaded? Maybe it's the hundreds of phone calls we've had that go a little like this: "Hey man. I ordered five steak sandwiches with extra meat yesterday, and they all had mold on them. I'll be by later this afternoon to get my money back."
Yeah, right, crackhead!
Or what about this one? Our manager R was behind the line making sandwiches when she noticed a man coming out of our kitchen. Holding a drink cup in one hand, he had a bag of frozen chicken in the other.
Where, pray tell, did he get this bag of chicken? FROM OUR FREEZER! Now that takes balls. Imagine walking into a restaurant, going into their kitchen, opening their walk-in freezer door, rummaging through the food, and walking out with a bag of frozen chicken slung over your shoulder like Santa Claus. A really evil Santa Claus.
R walked right over to him and asked him just what he thought he was doing. His answer: "Ma'am, I was just getting a refill."
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